Privacy Policy
Effective Date: May 23, 2025
GenX Auto Transport (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or communicate with us.
By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
• Name
• Email address
• Phone number
• Mailing and billing address
• Payment details (processed securely via third-party payment processors)
• Vehicle details (make, model, year, VIN, pickup/delivery location)
B. Automatically Collected Information
• IP address
• Browser type and operating system
• Website activity (pages visited, time spent, links clicked)
• Cookies and tracking technologies (see Section 6)
C. Communication Data
• SMS, phone calls, and emails between you and GenX Auto Transport
• Live chat interactions and customer support messages
2. How We Use Your Information
We use your information for the following purposes:
• ✔️ To provide and manage our auto transport services
• ✔️ To communicate updates on your shipment via SMS, calls, and emails
• ✔️ To process payments securely
• ✔️ To improve our website and customer experience
• ✔️ To comply with legal obligations and prevent fraud
• ✔️ For marketing purposes (with your consent)
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information in the following cases:
• With motor carriers and logistics partners to arrange vehicle transportation
• With payment processors for secure transactions
• With legal authorities if required by law or to protect against fraud
• With service providers who assist us in customer service, marketing, or website analytics
4. SMS, Calls, & Email Communications
By providing your phone number, you consent to receive SMS, calls, and emails regarding your shipment.
Message frequency varies. Standard message & data rates may apply.
You can opt out at any time:
• Reply STOP to SMS messages
• Click Unsubscribe in emails
• Contact us at contact@genxautotransport.com
We comply with the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act to ensure responsible messaging practices.
5. Data Security & Retention
We implement industry-standard security measures to protect your data from unauthorized access.
Your data is retained only as long as necessary for legal, business, and contractual purposes.
6. Cookies & Tracking Technologies
Our website may use cookies to:
• Improve user experience
• Track website analytics
• Personalize marketing efforts
You can disable cookies in your browser settings, but some site functions may be affected.
7. Your Privacy Rights
As a Connecticut-based business, we follow applicable privacy laws and honor your privacy rights, including:
• ✔️ Request access to the personal data we hold about you
• ✔️ Request deletion of your data (subject to legal limitations)
• ✔️ Opt-out of data sharing for marketing purposes
• ✔️ Correct or update inaccurate information
To exercise these rights, contact us at contact@genxautotransport.com
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
10. SMS Marketing Compliance
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
11. Updates to This Privacy Policy
We may update this policy periodically. Any changes will be posted on our website with the revised effective date.
Contact Information
For any privacy-related inquiries, contact us at:
📧 Email: contact@genxautotransport.com
📍 Address: 320 Boston Post Rd, Suite 180, #1023, Darien, CT 06820, United States
📞 Phone: (475) 328-0707
